Following the recent happenings between some banks and its customers, various bank customers in Abuja on Saturday complained bitterly about the indiscriminate and unexplained charges on their accounts by various banks.

The bank customers in separate interviews with the News Agency of Nigeria (NAN) in Abuja on Saturday, complained that attempts to get clarification from the banks were usually met with un satisfactory responses.

Mr Razak Jubrin ,a customer with one of the banks ,said that he usually noticed unexplained deductions in his savings account whenever he carries out transactions.

Speaking to the press, he says; “sometimes ,when i recharge my phone through the bank app, i notice certain charges which are not explained

Sometimes they debit you and fail to credit your phone with the airtime purchased ,and they hardly ever refund your money until you c all the customer Service desk or visit the bank to resolve the transaction” he said

I have not been operating a particular account in one of the banks for some time, but I keep getting alerts of deduction by the bank,’’ he said.

Some customers complained that ATM machines in many banks were programmed not to dispense more than N10,000 at a time to enable them to charge customers who carry out multiple transactions.

Meanwhile, the CBN, in a circular, advised customers to allow banks to resolve their complaints within two weeks.

The apex bank advised: “If your bank fails to resolve the complaint within two weeks, you have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN.

“You can only direct your complaints to the CPD upon the failure of your bank to resolve your complaint within the two weeks.’’